We understand that each Artcycle Bali piece is unique. As a small independent brand, we, unfortunately, cannot accommodate returns, exchanges, or refunds. However, in the unlikely event that your items are found to be defective, we're delighted to extend store credit for your future purchases.

Please ensure any claims regarding defective items are submitted immediately and within 7 days of receiving the goods. For more details, reach out to us at artcyclebali@gmail.com .

We ship worldwide with International Express Shipping (DHL Express/FedEx Priority). Orders arrive in about 2-7 business days after fulfillment. Please keep in mind, Customs or transit delays may happen. You’ll get an email when your order ships. Import taxes or duties may apply in your country. We can’t guarantee exact delivery dates and aren't responsible for lost or damaged packages.

If it’s been over 7 business days, email us at artcyclebali@gmail.com and we’ll help you check your order.

Once your order is on its way, a tracking number will be promptly provided.